This year, Envision is one of the proud sponsors of Call Center Week 2013 in Las Vegas this June 10-14 hosted at Caesar’s Palace. Call Center Week is the largest, most comprehensive call center...

Dennis Kelly is a Software Engineer and was born in Liverpool, UK. He has also lived in Daytona Beach, Florida, St. Augustine, Florida and Martha’s Vineyard, Massachusetts before settling in Seattle...

Like some of its patrons, Bodybuilding.com started out small, the brainchild of a visionary with a passion for fitness and for helping people reach their personal best. Today, this Idaho-based e-...

This year, Envision is one of the proud sponsors of the ICMR ACCE Conference in Seattle this May 13-16 at the Washington State Convention Center. ACCE gathers the industry’s most innovative...

When it comes to improving contact center performance through customer centricity, it’s essential to not simply understand what a customer-focused organization is, but what it is not. When you work...

In an increasingly competitive market, your company’s economic well being depends on conducting business in a way that’s smarter than your competitors. Establishing and adhering to a superior...

Unfortunately, common mistakes are just that, common. And in the world of customer service, people within the industry commonly use the terms “customer loyalty” and “customer satisfaction”...

You’re About to Learn... The following article offers you key insights into the process of improving and growing your brand’s value. You’ll learn the steps to moving away from the platitude of ‘...

You're about to learn... By reading this article you’ll discover the role that your contact center plays is vital when your goals include an improved customer experience that results in larger...

You’re About to Learn... By the end of this article, you're going to achieve a deeper understanding of the fundamental elements required for any organization focused on achieving customer...