Customers: Vermont Teddy Bear

With the implementation of Envision’s Click2Coach^®, Vermont Teddy Bear has improved customer satisfaction, significantly reduced repeat callbacks and reshipments, and greatly improved first-call resolution times.

As the pioneer of the Bear-Gram® gift delivery service and the leading manufacturer of handcrafted American-made teddy bears, the Vermont Teddy Bear Co., Inc. is dedicated to helping people connect in a fun, personal and meaningful way. The Vermont Teddy Bear Company is one of the top-rated stores on the Internet. The company is a Yahoo! Shopping Five-Star Merchant, with a 98% positive rating, and is a BizRate.com Circle of Excellence Platinum Award winner. Read the complete story.

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"Click2Coach has been instrumental in maintaining high customer satisfaction levels. This solution has been the foundation for creating a successful customer-CSR experience and therefore directly affects the bottom line."

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