Customers: ShopNBC

The secret to success for any retail business is consistent delivery of legendary customer experiences that drive customer loyalty and retention. In fact, customers often decide where to shop on the basis of how they’re treated. This is why ShopNBC, an upscale multimedia retailer of high-quality consumer products, regards outstanding service driven by effective agents as an important component of their strategy to gain long-term, repeat customers. And it’s also why quality assurance manager Mary Gooding decided that ShopNBC should adopt Click2Coach^®. Read the complete success story.

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