Customers: Service Net Solutions LLC

Based in Jeffersonville, Indiana, Service Net creates, markets and administers warranties, service contracts and loyalty programs for companies like Philips, Maytag, Staples and Sony. With business growing exponentially, the company encountered an enviable but difficult problem: how to maintain service and quality standards in the face of rapid expansion. The answer was Click2Coach^®, which delivered a number of important benefits, including a 33 percent jump in quality scores, a fourfold increase in the number of calls captured for evaluation and a reduction in mishandled calls from 30 to one or two per week. Read the complete success story.

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"With Click2Coach, our quality scores have improved by 33%."

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