Customers: L'TUR Tourism Company

L'TUR, Europe's leading tourism company, partnered with Envision, a trusted provider of software solutions for the contact center, to deploy a seamless solution to substantially improve the efficiency and effectiveness in its contact center.

With Envision's Click2Coach^® software, L'TUR achieved the following:

• Increased sales performance by over 50%;
• Doubled the number of coaching sessions per agent;
• And, reduced average call duration by 11%.

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"After an exhaustive search in the call recording industry, we chose Envision’s solution because of its blend of intuitive features, ease of use and simplified systems integration."

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