Customers: KeyBank National Association

A subsidiary of Ohio-based KeyCorp, one of the nation’s largest bank and financial services companies, KeyBank is a leader in an industry-wide movement to create a more customer-centric approach to operations. Central to KeyBank’s strategy is the ability to anticipate customer needs and deliver comprehensive banking solutions and services that meet those needs. The goal: to become the "trusted advisor" on financial matters for KeyBank customers. To meet this ambitious goal, KeyBank adopted Click2Coach^® to help agents improve performance and increase client satisfaction. Since Key began using Click2Coach, customer satisfaction has hit an all-time high and continues to rise. Read the complete success story.

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