Customers: Free & Clear

Free & Clear^® is a nationally recognized leader in the field of tobacco cessation. Its program is consistently recognized by the American Association of Health Plans’ Managed Care Achievements in Tobacco Control Awards Program and is recognized by the CDC and Robert Wood Johnson Foundation as a model tobacco cessation program. Free & Clear helps its clients improve the health of their populations and control related costs by reducing the prevalence of tobacco use.

The Envision Performance Suite™ solves three key problems for
Free & Clear on a daily basis:

• Virtual workforce: 50 percent of our agents work exclusively from home.
• Length of calls: A typical intervention call usually lasts an average of 20-30 minutes. The old tape recorder system could  only hold two to three calls on a 60-minute tape for an agent.
• Managing a library of tapes was cumbersome and time consuming.
• Scalability: Free & Clear is growing rapidly and needs a solution that grows and expands accordingly.

Read the complete success story.

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"Working within a hybrid virtual environment where more than 50 percent of our agents work from home is challenging. With Envision’s multi-site solution, we can quickly and easily identify agent knowledge and skill gaps and consistently coach to improve our performance, helping more of our clients to quit smoking."

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