Call Center Software | Executive Team

Rodney Kuhn Founder and CEO Envision was founded by Rodney Kuhn, a pioneer in the field of CTI and call center technology. Throughout his career, Kuhn has anticipated key industry trends and used his insight to create successful first-to-market products. Kuhn launched Envision in 1994 when he unveiled SoundByte Enterprise™. The winner of several major industry awards, SoundByte Enterprise was the technology behind many of the nation’s most successful call centers and it provided the foundation for Click2Coach®, which launched in June 2000. Kuhn’s vision also serves as the guiding force behind the development of Envision’s newest solutions. Prior to founding Envision, Kuhn played an important role in defining computer telephony standards while developing CTI-enabled voice messaging products for Active Voice, a leading manufacturer of voice processing systems.

Mark Perrin Executive Vice President of Worldwide Sales and Services Mark has more than 20 years experience in sales planning, execution and leadership. Prior to joining Envision, Perrin was a principal with Brandwell International where he helped companies better position and simplify complex enabling technologies to build premium recurring revenue streams. Before that he served as vice president of global risk management with Contigo Systems and senior vice president of sales at Supply Chain Integrity. In both positions, he developed and executed mobile asset tracking and recovery security initiatives centered on merging location-based technology and actionable intelligence methodologies. Also, Perrin was the start-up vice president at Mosaix, Inc., an outbound call center solutions company, where in his nine year tenure the company reached $100 million in annual revenues and had a successful IPO, prior to eventually being acquired by Avaya. As executive vice president of sales and service, Perrin is responsible for the oversight, direction and management of Envision’s two primary revenue generation functions and will play a key strategic role in leading the company’s continued North American and international market expansion.

David Wickler Vice President of Professional Services David Wickler brings more than 15 years of experience in large-scale service engineering and support. Prior to joining Envision, Wickler served as the Customer Support Manager for Boeing’s Defense and Space Group, where he oversaw maintenance and support for 40,000 computers and peripherals, ranging from desktop PCs to state-of-the-art DEC minicomputers. As Customer Support Manager, Wickler supervised a large team of engineers and facilitated his group’s business relationship with Dell and other leading hardware vendors. Before assuming the role of Customer Support Manager, Wickler held a wide range of managerial and engineering positions in Boeing’s Defense and Space Group. He began his high-tech service and support career with Honeywell. Today his expertise encompasses electronics, personal and mainframe computers, and server maintenance.

Shane Steffen Director of Finance and Operations Shane Steffen has more than 15 years experience managing corporate finance and operations. Prior to working for Envision, Steffen was the controller for Sabey Corporation where he was charged with managing all accounting functions for 28 entities including the parent corporation, multiple real estate companies, and a medical device company. Steffen also volunteers with Food In Motion, which is a program in cooperation with OPERATION: Sack Lunch, helping transport food from NW Harvest in Kent to a group of Seattle Meal Providers once a week. As Envision’s Controller, Steffen is responsible for managing all aspects of corporate finance and sales operations for both the US and Europe. He is also responsible for strategic financial planning for both short and long term business growth and manages corporate operations during any CEO absences.


Jim Shulkin Director of Marketing Jim has more than 15 years experience in senior product, marketing and sales leadership roles in various technology-related product and services organizations. In addition to his experience managing CRM-related technologies and services, he also served as general manager of two independent lines of business, which included operational responsibility for highly specialized 24x7 contact centers. Jim has a BA in Business Management from the University of Washington. Jim is responsible for worldwide corporate and product marketing management, including go-to-market strategy and market delivery of Envision’s full suite of award-winning WFO product and service solutions.

Arun Thomas Director of Engineering Arun Thomas has more than 20 years experience in leading software engineering teams. Prior to joining Envision, Thomas was director of engineering for Who’s Calling, Inc., where he managed a $2 million budget and directed a team responsible for software engineering. Thomas also served as manager of applications engineering at WatchMark Corp., where he managed a team of 60 designers, developers and support engineers, as well as a $5 million R & D budget. As Envision’s director of development, Thomas leads the software engineering team and is responsible for the continued development, maintenance, and design of the company’s core workforce optimization solutions. Thomas is also charged with identifying and executing joint development projects with outside vendors. Mr. Thomas holds an MBA and a PhD in chemical engineering from John Hopkins University.

Peter Ferrara Customer Support Manager Peter Ferrara has more than 10 years experience leading customer facing technical departments across a wide range of industries including professional services, financial services, and information systems. Before joining Envision, Ferrara served Waggener Edstrom in project management for their service desk management team where he implemented incident and problem management best practices that resulted in a 21% reduction of incidents. Ferrara also served Harland Financial Solutions as senior manager of technical services where he restructured the technical services team, provided project management for the company’s largest customers including Toyota, Sun Trusts, and Citi National, and rolled out a new flagship product built on Microsoft technology. As Envision’s Customer Support Manager, Pete leads Envision’s customer support team of eight, ensuring an uncompromising customer experience to Envision customers, allowing them to align contact center and organizational objectives while closely measuring, managing and improving what really matters to their specific business.

About Envision: Executive Team

Leading the way with call center solutions and more.