What is Executive Direct? The Executive Direct program basically represents our customer “Bat Phone,” available through a variety of convenient means to quickly engage with our executive management team. Just as Commissioner Gordon’s bright red phone was used to reach the dynamic duo when there was trouble in Gotham, every Envision customer has direct and easy access to Envision’s executive management team, as and when they need it.
With Envision Executive Direct, our customers receive:
1. Immediate access to the Envision executive management team
2. Flexible and convenient methods for initiating dialogue as needed
3. Unfiltered, uncensored and direct avenues of communication
4. Predictable and guaranteed response and handling from Envision executives
If at any time customers believe their issues, questions or needs are not being adequately addressed through their primary contacts, Executive Direct provides an immediate and flexible escalation option. Fortunately its far more common use has been as a simple way for customers to acknowledge the great efforts of the Envision team they work with regularly... a practice we don’t mind at all.
How it Works
We understand the need at times to go straight to the top. With Executive Direct, we make it easy for customers to do just that. The guarantee is as simple as the program – use every one of the prescribed methods for submitting an inquiry (including phone,
email or Web) and receive a direct response from an appropriate member of the executive management team within 48 business hours of your request…period.
Easy contact methods: phone/email/web Use the phone… 206-225-0817
Send an email… execdirect@envisioninc.com
Submit online…
http://www.envisioninc.com/ExecDirect
