Call Center Software Products: Envision ELearning

Simple, flexible call center training for agents and supervisors.

A flexible product that makes it easy to deliver targeted call center training solutions directly to the agent desktop, Envision eLearning™ can help call centers develop agents capable of achieving new levels of effectiveness while reducing training expenses. Envision eLearning software provides supervisors with a complete set of tools that streamline the creation and delivery of personalized training that will help call center agents quickly improve performance and consistently deliver the highest levels of customer service and care.

With Envision eLearning call center software, supervisors can take advantage of flexible, rules-based delivery to ensure that agents get exactly the training they need, when and where they need it. The results include reduced ramp-up times, decreased handle times and greater customer satisfaction.

Envision eLearning call center software is available as a stand-alone solution or as part of the Envision Performance Suite, a set of integrated applications for optimizing customer contacts that includes Envision Workforce Management and Envision Quality Monitoring. Envision Quality Monitoring and Envision eLearning call center software are also sold together as Envision’s coaching solution.

Key features of Envision eLearning include:

Video authoring software tools: Quickly create training videos that include a voice recording and screen capture of any application, Web page or document.

Call center training content delivery: Use right-time coaching to send videos, computer-based training (CBT), presentations and custom and third-party training directly to agents, along with coaching tools such as customer interactions and evaluations from Envision Quality Monitoring. Onscreen notifications can let agents know when new call center training arrives.

Integration with other quality monitoring systems: Use Envision eLearning call center software with quality monitoring systems to integrate call center training content with customer interactions and feedback. Designed specifically to work with Envision Quality Monitoring, Envision eLearning can also be used with other quality monitoring systems.

Proprietary learning management system (LMS): Easily store, deliver and track call center training content. Set up training programs for specific requirements—such as new hire information, data entry procedures and sales promotion instructions—that supervisors and trainers can access whenever the need arises.

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"After an extensive review of the available systems on the market, we chose Envision’s solution because of the easy integration…This means a short implementation time, a better return on investment and easy administration."

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