Call Center Software Products: Envision QuizTest

Know what they know with easy-to-use call center training software.

Envision QuizTest™ is a powerful assessment tool that can help call centers understand agent skill levels, deliver relevant call center training that improves agent performance and effectiveness and then measure the effectiveness of that training. Envision QuizTest enables supervisors to easily create Web-based tests and surveys that can be delivered as Envision eLearning Web clips or sent directly to call center agents in e-mail. With Envision QuizTest, supervisors can create a library of reusable tests that can be edited and adapted as training and assessment needs change.

A flexible, secure solution, Envision QuizTest software provides administrators with complete control over who can access tests and test results. Envision QuizTest provides a wide range of analytical tools that enable supervisors to assess results based on a broad set of criteria. Envision QuizTest can also be used as a survey tool to track opinions and measure the satisfaction of employees, customers and agents.

Key features of Envision QuizTest include:

Quiz creation: Envision QuizTest enables trainers and supervisors to create quizzes and surveys consisting of multiple choice and true-false questions, designate who can take a specific quiz, establish a time limit for completing a quiz and determine whether a quiz can be taken more than once.

Quiz distribution: Envision QuizTest quizzes and surveys can be delivered as Web clips using the Envision Server or e-mailed directly to users.

Quiz proctoring: Envision QuizTest can verify identification before an agent begins a test. Once the test begins, it can enforce a time limit. When the test is complete, it automatically scores the quiz and then displays test results and correct answers.

Analytics: Envision QuizTest call center software uses analytics to generate comprehensive statistics for each quiz, including mean, median, mode, highest and lowest scores. Envision QuizTest can provide other details including how many quiz takers chose correct and incorrect responses for specific questions, and how each quiz taker answered each question, sorted by user or by question. Results can be exported to other applications, including Microsoft® Excel, for reporting purposes.

Administration: Envision QuizTest enables administrators to control who can create, view, edit and manage quizzes and results, as well as which agents are authorized to take each quiz.

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