Customers: Envision Success

Improving customer service one customer at a time.

Envision partners with some of the world’s most successful customer service organizations like Borders, Wachovia and Southwest Airlines to improve agent effectiveness, call center performance and enterprise performance. Envision’s call center software solutions enable companies to achieve their business goals by delivering measurable improvement to people, processes and technology. Envision’s customers trust them to deliver a world-class customer experience that leads to increased revenue and reduced costs.

Selected Envision customers:

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"Working within a hybrid virtual environment where more than 50 percent of our agents work from home is challenging. With Envision’s multi-site solution, we can quickly and easily identify agent knowledge and skill gaps and consistently coach to improve our performance, helping more of our clients to quit smoking."

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