Call Center Software | Customer Support

At Envision, we stand behind the enterprise-class call center software solutions we sell by partnering our customers with our world-class technical support team.

We start with a customer support team comprised of highly trained engineers. From there, we offer a three-tiered escalation model, including technical support from our call center software development team, to ensure that your issue will be resolved in the shortest amount of time.

As an added convenience, our Web-enabled service allows you to enter support cases in your own words directly into our database. As your case is updated, you will automatically be notified and can return to your support Web page to review the resolution or add new comments.

As we continue to enhance our call center software product suite, you will have instant access to upgrades and service packs. As your needs evolve, our customer support team will work with you to upgrade to the newest versions of our products as quickly as possible.

Envision is dedicated to constantly improving our customer service to that you receive the best care. We use our own call center software solutions in-house to help us build and maintain a world-class team using the best industry practices.

Support Plan Options:

Enhanced support: This plan includes a two day site visit by a Professional Services team member; flexible, unlimited access to our support professionals via Internet and e-mail; service packs and hot fixes for your current version of Envision call center software; and access to Customer Central.

Enhanced Plus support: This plan includes everything listed in the Enhanced Support plan plus 24-hour a day, seven-day-a-week support anywhere in the world.

Call Center Software: Customer Support

Work with our team to understand your call center software solutions.