Customers: Blue Cross of Idaho

The number one insurer in its market, Blue Cross of Idaho is dedicated to making quality healthcare coverage affordable and accessible. To provide customers with greater value while decreasing costs, the company implemented an organization-wide initiative called “Customers First.” As part of the initiative, Blue Cross of Idaho implemented the Envision Performance Suite™, a flexible set of management applications that improve contact center performance and agent effectiveness. Since adopting the solution, Blue Cross of Idaho has seen a 2 percent increase in quality evaluation scores, a 50 percent reduction in average speed of answer, and in increase in agent reviews per month from 10 to 35. Read the complete success story.

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"Envision eLearning is the shining star of the whole package."

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